We will continue to re-examine our policies but here is where we are at present.
We know that you are probably familiar with Celtic stores that allow you to purchase directly through their website. That is absolutely fine; here at Celtic Tides we have a slightly different approach.
1) With as much of our product as possible coming in from Scotland and Ireland, our costs are largely dictated by exchange rates, transportation costs and the like. For example, shipping charges or precious metals prices can change virtually overnight. We try to keep our prices here in the store as “lean” as we possibly can, meaning that we don’t build in very much cushion to accommodate sudden cost increases.
2) While the apparel we carry is not “season specific”, nor is it subject to much in the way of “fashion trends”, we do try and rotate product frequently. This helps keep the store “fresh” with new or different items. Similarly with jewelry – while we will always carry certain standards like Claddaghs and Luckenbooths – we will not necessarily replace one design with another piece of that same design. This rotation makes displaying web pricing very difficult. We will try, where we can, to display a range of pricing to give you an idea of what you may have to spend.
3) Apart from anything else, we would much rather talk to our customers in person than just send out a box anonymously!!!!! So please give us a call at any time. We’re happy to ship to you, and we only charge what the Postal Service or UPS charges us.
Our goal is to keep all of our customers 100% happy, 100% of the time. We truly don’t want to be difficult, but if we are to keep our prices as reasonable as we can, we inevitably probably can’t be “all things to all people”. If there is a problem, we do understand if, however regrettably, we can’t resolve an issue to a customer’s total satisfaction and will do whatever we can to avoid this from happening.
Some things to be aware of:
A) Cash refunds are not offered. Store credit or replacement only will be given. In the case
of items returned for sizing issues or gift items, returns must be made within 15 days of
purchase unless other arrangements have been made at the time of purchase.
Please ask us about “hold” items or our “layaway” policy.
B) Naturally, if we make a mistake, we will eat it!!!! Otherwise, custom ordered items cannot
be cancelled or refunded. This applies particularly to custom tailored apparel, custom
engraving, and custom embroidered items, as well as any “special orders”. It is the
customer’s responsibility to ensure we have the correct sizing, artwork and/or spelling
in the case of engraved and embroidered items at the time of order.
C) We take great care packing delicate items, and insure every delivery, so if your item is broken in transit we’ll replace it after we have received reimbursement from the carrier. Please remember you will need to hold on to the damaged item-for about 10 days- in case the carrier asks to examine it.
We hope you understand our thinking in trying to keep the prices we offer you as affordable as we possibly can. If you have any questions at all, please ask before you order to avoid any problems afterwards.